We are seeking a dedicated and experienced Associate Facility Solutions Manager (AFSM) to manage a portfolio of clients within the janitorial services field. This role includes overseeing day-to-day cleaning operations, managing subcontractors, and ensuring high standards of cleanliness across multiple client facilties. The ideal candidate will have strong management skills, experience in client relations, and expertise in subcontractor coordination to ensure smooth operations.
Key Responsibilities:
• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
• Promote the sale of, procure and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations, promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, CCO routing, etc.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in the janitor closets are complete, accurate and that all items are properly labeled.
• Communicate client survey responses to the Director of Operations, CCOs and Contractors.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Ensure work is completed to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
Requirements
• 3-5 plus years management experience in building maintenance, facility
management or equivalent experience.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.
Benefits
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