Customer Service Representative Job at The New York Racing Association, Jamaica, NY

M1hkZTJCaHJEL1hDSmFtTnF3R0J5SGdw
  • The New York Racing Association
  • Jamaica, NY

Job Description

Title: Customer Service Representative

Employee Status: Regular Full Time

Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

FLSA Status: Non-Exempt

Job Overview

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.

Essential Functions

Provide general customer service information. (Hours of operation, directions, etc.)

  • Ability to handle heavy call volumes of both inbound and outbound.
  • Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
  • Troubleshoot password and basic technical/app inquiries.
  • Research any misapplied information or customer discrepancies.
  • Provide special event, promotions and wagering details.
  • Assist customer via telephone and live chat as needed.
  • Performs other duties as assigned by supervisors or other senior management.

Qualifications

  • High School Diploma or Technical Certification

Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.

Must have the flexibility to work weekends, holidays, or other shifts.

  • Must have a dedicated/secure space when working from home.
  • Strong computer skills (Microsoft and basic internet navigation)
  • Able to handle high call volumes and excellent phone etiquette.
  • Strong Organizational skills
  • Attention to detail.
  • Ability to multi-task and data entry
  • Strong verbal communication
  • Protect organizations values by keeping information confidential.
  • Ability to adapt quickly to change, learn, and balance the understanding of different products.

Summary Of Physical Requirements And Work Environment

Walking and sitting

Pay Range / Salary: $17.00

Job Tags

Full time, Remote work, Shift work, Weekend work, 2 days per week,

Similar Jobs

Lightbridge Academy of Virginia Beach

Early Childhood - Teacher Assistant/Aide infant room Job at Lightbridge Academy of Virginia Beach

 ...Summary The Teacher Assistant supports the Teachers and the Director by helping to create a caring and safe environment for the children...  ...Infant/child CPR certification will be provided First Aid training will be proved. Benefits Full time benefits... 

Biogensys

Ultrasound Technologist (Allied)/Ultrasound Technician (Allied) Job at Biogensys

 ...We are hiring an Ultrasound Technician (Allied)/Ultrasound Technologist (Allied) for one of our clients in Utica, NY. Job Description: Ultrasound Technician 75 mile radius rule Will accept locals - local rate will apply (less than 75 miles) ARDMS... 

Beth Page tech

QA Engineer Job at Beth Page tech

 ...Strong verbal and written skills in communicating with peers and different levels of users. Strong background in developing test suites in UFT or similar tool. Skilled with Database query languages (SQL,PL/SQL). Preferred : 6+ years of experience... 

ATC - South Jersey Locations

1:1 Full Day School Nurse Job at ATC - South Jersey Locations

1:1 Full Day School Nurse$38 per hour School days from 8:45 AM - 2:45 PMAn ambulatory 3-year-old student with a feeding tube. Need to be present should the tube become dislodged.

Wipfli LLP

Senior Accountant, Outsourced Accounting - Nonprofit Industry Job at Wipfli LLP

 ...to ensure overall accuracy. + Guide the review and approval of account classifications. + Review balance sheets for accuracy and...  ...financial reporting and general ledger management. + Experience with nonprofit grant accounting processing and reporting required. + Strong...