Customer Support Specialist (World Stock Trading) Job at Brixio, Philippines

MFhaVDJoNXFEL0RCTDZtQ3JnQ0R5SDhwVGc9PQ==
  • Brixio
  • Philippines

Job Description

Job Title: Customer Support Specialist

Location: Makati, Office
Work Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.

Job Type: Full-Time

Salary: Negotiable

Job Description:

Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join our client's dynamic team in Romania, a well-established world stock trade company. Office based in Makati, you'll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.

Key Responsibilities:

  • Customer Interaction: Provide top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency.

  • Issue Resolution: Troubleshoot and resolve customer issues, ensuring satisfaction by delivering effective solutions.

  • Record Keeping: Maintain detailed records of customer interactions, feedback, and complaints for continuous service improvement.

  • Collaboration: Work closely with various departments to resolve customer concerns and refine service processes.

  • Continuous Improvement: Identify and suggest opportunities for enhancing the customer service experience.

Requirements

  • Experience: 1-3 years in a customer support role.
  • Language Skills: Fluent in English and at least one other language: Filipino, Thai, Vietnamese, or Korean.
  • Industry Knowledge: Experience or exposure to the _ stock trading world _ is a M UST HAVE.
  • Technical Proficiency: Skilled in using customer service software and tools.
  • Problem-Solving: Strong analytical skills with great attention to detail.
  • Team Player: Ability to work independently as well as collaboratively within a team environment.

Job Tags

Full time, Work at office, Remote work, Flexible hours,

Similar Jobs

Field Force Merchandising

Greeting Card Retail Merchandiser - Part Time Job at Field Force Merchandising

 ...Field Force Merchandising is currently seeking part time retail service merchandisers to maintain a GREETING CARDS in retail stores. Pay rate $17+/hour (Pay rate is based on experience) This is a permanent part-time assignment willlead to more work in the future... 

Guardant Health

Associate Account Executive, Screening - Cleveland, Akron (OH) East Job at Guardant Health

 ...license and a clean driving record to conduct field office and customer visits. Ability to meet specific doctor office and health clinic entry/access requirements. Ability to travel daily throughout the territory asneeded. Additional Information The US... 

BayCare Health System

Financial Analyst Job at BayCare Health System

BayCare is seeking a detail-oriented and analytical Financial Analyst to support our Finance Division. This hybrid role is ideal for early-career finance professionals who are ready to build on their experience in financial reporting, budgeting, and analysis. Under the... 

Seagate Development Group

Heavy Equipment Road Mechanic Job at Seagate Development Group

 ...About Our Earth Tech Enterprises Team comprises twenty-first-century professionals reshaping the State of Florida landscape. We utilize...  ...tomorrows communities. Job Summary As a Heavy Equipment Road Mechanic, you will be responsible for providing on-site... 

Alice

Junior Interaction Designer Job at Alice

 ...Alice is a creative consultancy that specializes in brand and digital transformation. We help organizations make big leaps through design and technology. What sets us apart: we believe in radical collaboration with our clientsbecause the magic happens when we work as...