Help Desk Analyst 2 at GA Job at Elite WorkForce Inc, Atlanta, GA

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  • Elite WorkForce Inc
  • Atlanta, GA

Job Description

Position: Help Desk Analyst 2
Location: Atlanta, GA (30334)
Client: State of Georgia
Duration: 12+ Months

Job Description:
We are seeking a Help Desk Analyst 2 to support the onboarding and offboarding processes for employees and contractors. This administrative role involves tracking requests, coordinating access, and ensuring compliance while delivering exceptional customer service.

Key Responsibilities:

  • Process and track onboarding/offboarding requests for completeness and accuracy.
  • Utilize ServiceNow for ticketing and account management tasks.
  • Verify account setups and ensure proper access rights and group memberships.
  • Communicate effectively with hiring managers regarding the status of requests.
  • Maintain a high level of customer service while adhering to SLAs.

Required Skills:

  • Associate degree or 2+ years of help desk support experience.
  • Proficiency in Excel, including formulas and reporting.
  • Experience with Helpdesk ticketing systems (ServiceNow preferred).
  • Strong oral and written communication skills.
  • Ability to work independently and under pressure.

To Apply:
Please send your resume to jobs@eliteworkforceinc.com with the subject "Resume Submission" for immediate attention.

Job Tags

For contractors, Immediate start,

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