Job Description

Job Description

IT Help Desk Technician

Do you love solving problems, helping people, and making tech work like magic? We’re looking for an IT Help Desk Technician who’s ready to be the go-to hero for our team at a growing small manufacturing company. If you enjoy variety in your day, fixing issues before anyone even notices them, and being part of a company where your work truly matters — this is the job for you.

Key Roles

• Be the first line of support for hardware, software, and network issues across the company
• Troubleshoot laptops, desktops, printers, mobile devices, and factory floor tech
• Set up and maintain employee devices, user accounts, and system access
• Respond to help desk tickets and keep track of issues from open to resolution
• Educate users with patience and clarity — no tech snobbery here
• Document common fixes and help streamline internal processes

Responsibilities

• Work directly with employees at all levels — your impact is immediate and appreciated
• Enjoy a casual, friendly workplace with a strong sense of team
• Be part of a company that builds real products, not just PowerPoints
• Grow your skills through hands-on experience and exposure to everything IT

Qualifications

• A passion for tech and a genuine desire to help people

• 1-3 years of IT support experience (or equivalent tech-savvy skills)

• Knowledge of Windows OS, Office 365, basic networking, and mobile device support

• Strong communication and problem-solving skills

• Ability to manage multiple tasks and wear many hats

• A team player mindset with the flexibility that a small company environment requires

Location and Hours:

Location: 60 th St

Hours: 8:00-5:00

Days of Shift: Monday-Friday

A full benefits package is available for all full-time employees.

Exhibit Diamond Company Values:

CUSTOMER FOCUSED

• Meeting and exceeding internal and external customer expectations is the responsibility of everyone.

• We are committed to being a World Class organization and the greatest partner to our customers.

• We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.

ACCOUNTABILITY

• We will be responsible for the commitments we make, and the expectations placed on us.

• When we fail, we will own it, learn from it and make the appropriate changes.

• We will act with exceptional integrity in everything we do.

• We will be open to receiving and giving feedback.

TEAM PLAYER

• Teamwork and clear communication are paramount to our success.

• We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.

SAFETY

• We believe safety must be at the forefront of all our decision-making.

• We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe.

GRIT

• We have the passion, determination and work ethics that gives us the ability to push through; to get to the end goal and recognize the obstacles we have overcome along the way.

• When we tackle a difficult situation, we are determined to never give up and be the best in the industry.

Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet.

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