Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.
As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million .
NOTE: This is a FULLY remote role, but the candidate must be based in Europe to collaborate with their team and support our customers. Please only apply if you are physically based in Europe
As a Customer Onboarding Specialist (French-speaking) , you will be instrumental in the first stages of our customer's journey, specifically for the French market. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.
Implement effective onboarding processes for new French-speaking customers , ensuring a seamless transition and a solid foundation for their success.
Conduct initial training sessions and product demonstrations tailored to French-speaking customers, promoting a deep understanding of our product features and capabilities.
Develop customized onboarding materials and resources in French and English.
Maintain clear, consistent, and proactive communication with French-speaking clients throughout the onboarding process.
Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
Serve as the primary point of contact for French-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.
At least 2 years of experience in customer onboarding or customer success within the SaaS industry.
Native level French and English is required . You will support French-speaking customers, and English is the primary internal company language.
Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail.
Strong interpersonal skills and the ability to create a positive first impression with new customers.
Excellent communication, presentation, and training skills in both French and English.
Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment.
Strong problem-solving skills and the ability to think critically.
Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residenceâbe it a co-working space, your home office, or even your dining room table. The choice is yours. Just donât ask to work in our office (we donât have one).
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the companyâs success.
Values-Driven Leadership: Our Core Values are not just words weâve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.
Job highlight
Please mention the word **CAREFREE** and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human....Job description Job description Join the Lovisa America team: It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Super Stars to join our growing team. Assistant Store Manager:...
Location: United States Work Environment: Remote Introduction Join a fulfilling online opportunity where you can engage with motivated individuals looking to elevate their personal lives. This path offers freedom, flexibility, and the ability to make a meaningful...
We are seeking a highly motivated and skilledNursePractitioner (NP) or Physician Assistant (PA)to join ourOrthopedicTrauma Surgery teaminGoodyear,AZ. The ideal candidate will be experienced inmanaging orthopedic trauma patients across the continuum of carefrom...
.... Our employees are not only part of history, they're making history.**Northrop Grumman Aeronautics Systems** is seeking a **Financial Analyst (Level 2)** to join our team of qualified, diverse individuals. This position will be located **on site** in **San Diego** **,...
...opportunity to lay the foundation of something special. Oklahoma Chiller is expanding our Building Automation Team to Oklahoma City, and we are looking for a high-caliber technician who wants to be part of building something from the ground up. We are a Delta Controls...