Job Description

Role Overview

Use your passion for service to create a positive impact and make a difference in the communities we serve!

Sodexo has a new and exciting opening for a Patient Experience Manager 1 at Atrium Health Cabarrus located in Concord, NC. A nationally recognized leader in shaping health outcomes through innovative research , Atrium Health Cabarrus is a regional 457-bed not-for-profit hospital. More than 4,200 hospital employees provide services through an extensive inpatient and outpatient network.

Incentives

**Typical Schedule Monday-Friday With a Scheduled Weekend Rotation** (subject to change based on business needs)

What You'll Do

50% - Rounds with patients, collecting detailed data regarding their experience, with a goal of improvement and patient/customer centered solutions.

10% - Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

Behaviors include:

Working as a team for safety

Communicating Effectively to Manage Safety Risks

Optimizing Human and Environmental Factors

Recognizing, respond and reporting incidents

Adherence to all operational safety practices and protocols

Drives a safety culture throughout the team

20%- Audits employees through rounding to ensure protocols are being followed and patient satisfaction initiatives are met. Provides training opportunities as needed.

10%- Ensures that individuals performing service-related tasks have the competence

10%- Serves as the liaison between Support Services, nursing, and other patient care leaders to enhance patient experience outcomes.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• a strong customer service skillset
• healthcare foodservice background
• good interpersonal skills
• excellent communication and follow up

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Job Tags

Holiday work, Full time, Local area, Worldwide, Weekend work, Monday to Friday,

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