Job Description

Hilton Grand Vacations Now Offers Day One Team Member Benefits!

What will I be doing?

As a Resort Director you would be responsible for executing your position's responsibilities and driving company success through performing the following tasks to the highest standards: Responsible for the operational management and profitability of the resort and the management of the resort's Homeowners Association(s). Responsibilities include managing the front office, housekeeping, maintenance, recreation and retail functions. The Resort Director operates with substantial latitude for unreviewed action or decision and is responsible for driving company success through performing the following tasks to the highest standards:

• Organizes, plans, and directs the resort's operations and functions.
• Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
• Creates and monitors guidelines by which all employees are hired, developed, counseled, and terminated.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Monitors operational performance through observation and feedback.
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property. Determines most appropriate and least expensive method to make repairs and perform needed maintenance.
• Prepares for and conducts monthly and annual Association(s) and Board meetings, keeping owners and board members advised of, but not limited to, property management activities, committee reports, financials, correspondence from unit owners, manager's response to inquiries, officer's reports, legal notices, and anything pertinent to the operation of the Association(s) that has occurred since the prior meeting.
• Monitors replacement program for the Association(s) as dictated by reserve budgets.
• Responsible for the recording of minutes and for the proper flow of suggestions, grievances, and inquires to the Association(s) Board and to Hilton Grand Vacations Company.
• Recommends to Hilton Grand Vacations Company and Association(s) Board of Directors improvements of resort management's services and programs.
• Assures compliance with labor laws and respects areas of responsibilities.
• Counsels employees on job-related matters.
• Responds to owner and guests' problems incurred and reacts appropriately. Ensures that a high standard of service is delivered in a friendly and personalized manner.
• Provides efficient and effective operation of the resort management functions. Guides and directs employees to achieve goals and objectives established.
• Coordinates with accounting staff to insure that accurate records are maintained.
• Reviews and evaluates in all aspects of the Association's operation and makes recommendations for changes as needed. Is alert to potential problems or areas of concern.
• Creates and manages Association(s) budgets.
• Communicates continuously with Homeowners Association(s) Board of Directors.
• Maintains an awareness of new trends or anything that may affect the property, i.e. changes in the law, zoning, etc. Develops and maintains a thorough understanding of State and Federal laws governing the operations of interval resorts.
• Carries out a reasonable request by management of which the employee is capable of performing.
• Informs owners of local activities that may affect the property and/or property value.
• Maintain a close working relationship with Hilton Grand Vacations Company and aids in the sales and resales of unit weeks.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Minimum of 2+ years as a Resort Director, General Manager, Hotel Manager, Resident Manager, or Director of Rooms OR • •5+ years as a department head with experience in multiple disciplines leading a team of leaders in a 600+ room hotel/resort
• Must possess and apply a comprehensive knowledge of vacation ownership principles, practices and procedures, including HOA laws and regulations in the day to day management of the resort.
• Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• Must possess excellent written and verbal communication skills.
• Minimum of three to five years' management experience in a comparable property
• Excellent Written and verbal communications skills
• Strong interpersonal skills
• Flexible schedule including evenings, weekends and holidays
• Bachelor's degree in an applicable field of study or equivalent experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor's Degree

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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