Job Description
Position: Client Success Manager
Description:
Offer support for high touch accounts servicing legal, medical, and other industries and organizations. Manage tasks tied to the pre-, post-, and sustaining implementation of our InReach platform. Maintain a client-focused mentality to ensure the success of our clients' continuing education programs.
Build and maintain positive and meaningful relationships with clients by demonstrating integrity and trust. Identify and provide ideas for improvements, increased efficiencies, improved processes, and the overall success of the team, in conjunction with management.
Document and track all client interactions in an organized way. Provide proactive service with the goal of delivering solutions and root cause analysis prior to clients identifying upsell opportunities. Manage special projects as necessary.
Maintain exemplary quality standards. Identify and communicate any threats, obligations, and opportunities to the manager and team. Work collaboratively with product management and engineering teams to enhance and fix bugs in the InReach platform.
Drive revenue growth through organic growth and Back to Base sales.
Requirements: Ability to maintain patience, composure, and compassion to de-escalate difficult situations and resolve conflicts by email and phone. Demonstrated interpersonal skills; able to relate well to all kinds of people and work effectively with client admins and internal teams.
Understanding of the importance of communicating time-sensitive information. Demonstrated critical thinking for process improvements and team success. Desire to learn and grow, and collaborate with other team members. Exemplary attendance record. Strong integrity and trust. Drive for exceeding revenue targets and goals.
Intermediate to advanced Microsoft Office skills. Familiarity with HTML and CSS preferred but not required. Personal and professional time management experience including break and lunch schedule administration.
Experience working in a priority setting, effectively prioritizing and handling multiple tasks simultaneously. Excellent organizing abilities, clear written and verbal communication skills, and strong listening skills with clients and colleagues.
Strong client focus orientation and critical thinking skills to resolve complex client concerns. High school or equivalent. 3-5 years or more of client success management experience. 1 year of data entry (preferred). 1 year of sales experience (preferred). Experience mentoring client service representatives.
Benefits: Stock opportunities. Work from home setup. Health benefits. 401K. $25.00 per hour pay rate. Remote position.
Job Tags
Hourly pay, Work from home,